Serguey Shinder - DEV Community

Serguey Shinder

Oct 16

We Paid Our Software Suppliers a Year in Advance and Waited Sixty Days for Our Customers

#sergueyshinder #itbusiness #finance #contracts

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Serguey Shinder

Oct 16

Where Is My Order Was Our Top Call Reason Because It Was First in the List

#sergueyshinder #data #contactcentre #reporting

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Serguey Shinder

Oct 16

Our Purchase Requests Approved Themselves While the Managers Were on Holiday

#sergueyshinder #automation #workflow #procurement

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Serguey Shinder

Oct 16

We Deleted Two Hundred Virtual Machines and Kept Paying for Their Disks

#sergueyshinder #cloud #costs #infrastructure

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Serguey Shinder

Oct 16

Changing a Mobile Number in Our HR Portal Was Enough to Take Over an Account

#sergueyshinder #cybersecurity #identity #hr

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Serguey Shinder

Oct 16

Our Peak Season Laptops Came Out of the Cage Unable to Join the Network

#sergueyshinder #itoperations #devices #contactcentre

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Serguey Shinder

Oct 15

Our Customers Ask a Chatbot About Us Before They Ask Us

#sergueyshinder #futureofit #ai #website

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Serguey Shinder

Oct 15

We Saved Every Agent Four Minutes a Day and Nobody Could Spend Them

#sergueyshinder #itbusiness #businesscase #finance

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Serguey Shinder

Oct 15

She Changed Her Surname and Six of Our Systems Decided She Was Someone New

#sergueyshinder #data #identity #hr

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Serguey Shinder

Oct 15

Our New Starters Inherited Everything Their Predecessors Had Collected

#sergueyshinder #automation #identity #accesscontrol

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Serguey Shinder

Oct 15

Our Sales Dashboards Refreshed All Night and We Paid for Every Run

#sergueyshinder #cloud #costs #analytics

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Serguey Shinder

Oct 15

Seven People Who No Longer Worked for Us Could Still Post as the Company

#sergueyshinder #cybersecurity #socialmedia #identity

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Serguey Shinder

Oct 15

Our Board Meetings Started Twelve Minutes Late Because of the Screen

#sergueyshinder #itoperations #servicedesk #workplace

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Serguey Shinder

Oct 14

Our Morning Deployment Undid the Fix We Made at Three in the Morning

#sergueyshinder #devops #infrastructureascode #incidentmanagement

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Serguey Shinder

Oct 14

Our Warehouse Counts Boxes and the Batteries in Them Will Soon Need Names

#sergueyshinder #futureofit #regulation #traceability

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Serguey Shinder

Oct 14

Stopping a Failing Project Meant Writing Off Two Years of Our Work

#sergueyshinder #itbusiness #finance #projects

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Serguey Shinder

Oct 14

Our Customers' Opening Hours Were Not the Hours They Took Deliveries

#sergueyshinder #data #masterdata #logistics

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Serguey Shinder

Oct 14

We Never Upgraded Our Database and the Provider Started Charging Us for It

#sergueyshinder #cloud #database #costs

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Serguey Shinder

Oct 14

Our Depot Rotas Were Shared in Chat Groups That Still Included People Who Had Left

#sergueyshinder #cybersecurity #messaging #dataprotection

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Serguey Shinder

Oct 14

Our Freezer Scanners Were Dead by Ten Because Nobody Counted Battery Charges

#sergueyshinder #itoperations #hardware #warehouse

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Serguey Shinder

Oct 13

Our Next Warehouse Network Will Come With a Radio Licence

#sergueyshinder #futureofit #wireless #networking

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Serguey Shinder

Oct 13

The Depots Sent Whoever They Could Spare to Test Our New System

#sergueyshinder #itbusiness #testing #projects

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Serguey Shinder

Oct 13

Our Delivery Instructions Field Held Four Thousand Key Safe Codes

#sergueyshinder #data #privacy #datagovernance

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Serguey Shinder

Oct 13

Our Service Desk and a Customer's Spent a Weekend Opening Tickets for Each Other

#sergueyshinder #automation #email #servicedesk

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Serguey Shinder

Oct 13

Our Backups Were Safe in the Cloud and Bringing Them Back Would Have Taken Twelve Days

#sergueyshinder #cloud #backup #disasterrecovery

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Serguey Shinder

Oct 13

We Let an Old Company's Domain Lapse and a Stranger Started Receiving Its Mail

#sergueyshinder #cybersecurity #dns #email

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Serguey Shinder

Oct 13

Depot Callers Waited Eleven Minutes While a Third of Our Agents Had Nothing to Do

#sergueyshinder #itoperations #servicedesk #telephony

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Serguey Shinder

Oct 12

Our Vans Are About to Stop Losing Signal and Our Systems Expect Them To

#sergueyshinder #futureofit #connectivity #fleet

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Serguey Shinder

Oct 12

A Third of My Budget Was Spent in Dollars and Our Treasury Had Never Heard of It

#sergueyshinder #itbusiness #budgeting #finance

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Serguey Shinder

Oct 12

A Supplier Changed Its Case From Twelve Bottles to Ten and We Found Out Three Times

#sergueyshinder #data #masterdata #inventory

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Serguey Shinder

Oct 12

Our Automatic Approval Limit Taught Customers to Split Every Claim

#sergueyshinder #automation #finance #customerservice

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Serguey Shinder

Oct 12

Every Label Our Depots Printed Went Up to the Cloud and Back

#sergueyshinder #cloud #infrastructure #networking

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Serguey Shinder

Oct 12

The Terminal in the Drivers' Room Was Signed In as a Transport Manager

#sergueyshinder #cybersecurity #identity #accesscontrol

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Serguey Shinder

Oct 12

We Were Paying Every Month for Six Hundred SIM Cards Nobody Was Using

#sergueyshinder #itoperations #telecoms #assetmanagement

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Serguey Shinder

Oct 2

Our Payslips Were Locked With Each Employee's Date of Birth

#sergueyshinder #cybersecurity #privacy #payroll

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Serguey Shinder

Oct 2

Our Electric Vans Will Turn a Midnight Outage Into a Morning Without Deliveries

#sergueyshinder #future #electricvehicles #itstrategy

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Serguey Shinder

Oct 2

Our Marketing Team Waited Nine Weeks for Two Days of Work

#sergueyshinder #itbusiness #itmanagement #delivery

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Serguey Shinder

Oct 2

Our Lorries Were Serviced by the Mileage Drivers Typed at the Fuel Pump

#sergueyshinder #data #dataquality #fleet

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Serguey Shinder

Oct 2

Switching Off an Old Feature Flag Sent Six Hundred Bookings Nowhere

#sergueyshinder #devops #featureflags #automation

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Serguey Shinder

Oct 2

Our Finance Server Ran Out of Credits on the Second Day of Month End

#sergueyshinder #cloud #infrastructure #capacity

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Serguey Shinder

Oct 2

Every Ninety Days Our Service Desk Had the Same Bad Week

#sergueyshinder #itoperations #servicedesk #identity

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Serguey Shinder

Oct 1

Our Software Bills Have Started Moving With the Number of Parcels

#sergueyshinder #future #saas #itbudget

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Serguey Shinder

Oct 1

Our Depots Ran on the Laptops Head Office Had Finished With

#sergueyshinder #itbusiness #endusercomputing #itmanagement

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Serguey Shinder

Oct 1

Our Morning Report Was Built Before the Rural Vans Had Sent Their Day

#sergueyshinder #data #reporting #dataquality

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Serguey Shinder

Oct 1

Our Scanner Update Went Out Over the Backup Line and Used a Month of Data by Lunchtime

#sergueyshinder #automation #devops #mobiledevices

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Serguey Shinder

Oct 1

Two Thousand Devices Had Our Server's Address Typed Into Them

#sergueyshinder #infrastructure #migration #networking

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Serguey Shinder

Oct 1

Every Depot Shared One Wireless Key and Two Thousand People Knew It

#sergueyshinder #cybersecurity #wireless #networksecurity

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Serguey Shinder

Oct 1

Every Depot Signs In at Six and We Had Sized for the Hour

#sergueyshinder #itoperations #capacity #performance

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Serguey Shinder

Sep 30

When the Warehouse Has Robots, an IT Change Becomes a Safety Decision

#sergueyshinder #futureofit #robotics #safety

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Serguey Shinder

Sep 30

Our Account Managers Had Been Giving Away My Team's Time for Free

#sergueyshinder #itbusiness #customers #itmanagement

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Serguey Shinder

Sep 30

Our System Said the Stock Was on the Shelf and the Shelf Was Empty

#sergueyshinder #data #inventory #warehouse

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Serguey Shinder

Sep 30

Our Automated Delay Texts Were Wrong About One Time in Four

#sergueyshinder #automation #customerexperience #notifications

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Serguey Shinder

Sep 30

The UPS Kept Our Depot Switch Running and the Internet Router Went Dark

#sergueyshinder #infrastructure #resilience #power

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Serguey Shinder

Sep 30

Our Tracking Portal Showed Which Trailers Were Full and Where They Parked for the Night

#sergueyshinder #cybersecurity #logistics #accesscontrol

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Serguey Shinder

Sep 30

A Third of the Scanners Sent Back as Faulty Had Nothing Wrong With Them

#sergueyshinder #itoperations #hardware #servicedesk

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Serguey Shinder

Sep 29

Our Depots Work in Fourteen Languages and Our Systems Speak One

#sergueyshinder #futureofit #workforce #a11y

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Serguey Shinder

Sep 29

Our Agents Were Coached on Call Length and the Delay Was Our Screen

#sergueyshinder #itbusiness #performance #customerservice

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Serguey Shinder

Sep 29

New Houses Were Undeliverable Because Our Address Data Was a Year Old

#sergueyshinder #data #dataquality #referencedata

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Serguey Shinder

Sep 29

Our Automation Thought Every Monday Was a Working Day

#sergueyshinder #automation #devops #scheduling

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Serguey Shinder

Sep 29

Our Depot Firewalls Kept Passing Traffic After Their Protection Had Expired

#sergueyshinder #infrastructure #networking #licensing

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Writing Debut