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Changing a Mobile Number in Our HR Portal Was Enough to Take Over an Account
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Changing a Mobile Number in Our HR Portal Was Enough to Take Over an Account

#sergueyshinder #cybersecurity #identity #hr
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2 min read
We Paid Our Software Suppliers a Year in Advance and Waited Sixty Days for Our Customers
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We Paid Our Software Suppliers a Year in Advance and Waited Sixty Days for Our Customers

#sergueyshinder #itbusiness #finance #contracts
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2 min read
Our Purchase Requests Approved Themselves While the Managers Were on Holiday
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Our Purchase Requests Approved Themselves While the Managers Were on Holiday

#sergueyshinder #automation #workflow #procurement
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2 min read
Where Is My Order Was Our Top Call Reason Because It Was First in the List
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Where Is My Order Was Our Top Call Reason Because It Was First in the List

#sergueyshinder #data #contactcentre #reporting
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2 min read
Our Peak Season Laptops Came Out of the Cage Unable to Join the Network
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Our Peak Season Laptops Came Out of the Cage Unable to Join the Network

#sergueyshinder #itoperations #devices #contactcentre
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2 min read
We Deleted Two Hundred Virtual Machines and Kept Paying for Their Disks
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We Deleted Two Hundred Virtual Machines and Kept Paying for Their Disks

#sergueyshinder #cloud #costs #infrastructure
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2 min read
She Changed Her Surname and Six of Our Systems Decided She Was Someone New
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She Changed Her Surname and Six of Our Systems Decided She Was Someone New

#sergueyshinder #data #identity #hr
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2 min read
Our Customers Ask a Chatbot About Us Before They Ask Us
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Our Customers Ask a Chatbot About Us Before They Ask Us

#sergueyshinder #futureofit #ai #website
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2 min read
Our Sales Dashboards Refreshed All Night and We Paid for Every Run
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Our Sales Dashboards Refreshed All Night and We Paid for Every Run

#sergueyshinder #cloud #costs #analytics
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2 min read
Seven People Who No Longer Worked for Us Could Still Post as the Company
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Seven People Who No Longer Worked for Us Could Still Post as the Company

#sergueyshinder #cybersecurity #socialmedia #identity
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2 min read
Our Board Meetings Started Twelve Minutes Late Because of the Screen
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Our Board Meetings Started Twelve Minutes Late Because of the Screen

#sergueyshinder #itoperations #servicedesk #workplace
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2 min read
We Saved Every Agent Four Minutes a Day and Nobody Could Spend Them
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We Saved Every Agent Four Minutes a Day and Nobody Could Spend Them

#sergueyshinder #itbusiness #businesscase #finance
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2 min read
Our Morning Deployment Undid the Fix We Made at Three in the Morning
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Our Morning Deployment Undid the Fix We Made at Three in the Morning

#sergueyshinder #devops #infrastructureascode #incidentmanagement
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2 min read
Stopping a Failing Project Meant Writing Off Two Years of Our Work
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Stopping a Failing Project Meant Writing Off Two Years of Our Work

#sergueyshinder #itbusiness #finance #projects
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2 min read
Our Warehouse Counts Boxes and the Batteries in Them Will Soon Need Names
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Our Warehouse Counts Boxes and the Batteries in Them Will Soon Need Names

#sergueyshinder #futureofit #regulation #traceability
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2 min read
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