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Our Peak Season Laptops Came Out of the Cage Unable to Join the Network
serguey_shinder_4ab9b87b1 profile

Our Peak Season Laptops Came Out of the Cage Unable to Join the Network

#sergueyshinder #itoperations #devices #contactcentre
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2 min read
Our Board Meetings Started Twelve Minutes Late Because of the Screen
serguey_shinder_4ab9b87b1 profile

Our Board Meetings Started Twelve Minutes Late Because of the Screen

#sergueyshinder #itoperations #servicedesk #workplace
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2 min read
Depot Callers Waited Eleven Minutes While a Third of Our Agents Had Nothing to Do
serguey_shinder_4ab9b87b1 profile

Depot Callers Waited Eleven Minutes While a Third of Our Agents Had Nothing to Do

#sergueyshinder #itoperations #servicedesk #telephony
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2 min read
Our Freezer Scanners Were Dead by Ten Because Nobody Counted Battery Charges
serguey_shinder_4ab9b87b1 profile

Our Freezer Scanners Were Dead by Ten Because Nobody Counted Battery Charges

#sergueyshinder #itoperations #hardware #warehouse
Comments 1
2 min read
We Were Paying Every Month for Six Hundred SIM Cards Nobody Was Using
serguey_shinder_4ab9b87b1 profile

We Were Paying Every Month for Six Hundred SIM Cards Nobody Was Using

#sergueyshinder #itoperations #telecoms #assetmanagement
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2 min read
Every Ninety Days Our Service Desk Had the Same Bad Week
serguey_shinder_4ab9b87b1 profile

Every Ninety Days Our Service Desk Had the Same Bad Week

#sergueyshinder #itoperations #servicedesk #identity
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2 min read
Every Depot Signs In at Six and We Had Sized for the Hour
serguey_shinder_4ab9b87b1 profile

Every Depot Signs In at Six and We Had Sized for the Hour

#sergueyshinder #itoperations #capacity #performance
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2 min read
A Third of the Scanners Sent Back as Faulty Had Nothing Wrong With Them
serguey_shinder_4ab9b87b1 profile

A Third of the Scanners Sent Back as Faulty Had Nothing Wrong With Them

#sergueyshinder #itoperations #hardware #servicedesk
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2 min read
Our Tickets Closed Themselves Before the Night Shift Came Back
serguey_shinder_4ab9b87b1 profile

Our Tickets Closed Themselves Before the Night Shift Came Back

#sergueyshinder #itoperations #servicedesk #shiftwork
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2 min read
Nineteen of Our Shared Mailboxes Were Being Read by Nobody
serguey_shinder_4ab9b87b1 profile

Nineteen of Our Shared Mailboxes Were Being Read by Nobody

#sergueyshinder #itoperations #email #servicedesk
Comments 2
2 min read
The Printer That Decides Whether a Lorry Leaves Was Bought Like Stationery
serguey_shinder_4ab9b87b1 profile

The Printer That Decides Whether a Lorry Leaves Was Bought Like Stationery

#sergueyshinder #itoperations #endpoints #logistics
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2 min read
Two Thirds of What We Escalated Did Not Need an Engineer
serguey_shinder_4ab9b87b1 profile

Two Thirds of What We Escalated Did Not Need an Engineer

#sergueyshinder #itoperations #itsm #servicedesk
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2 min read
The Continuity Exercise Stopped in the First Half Hour
serguey_shinder_4ab9b87b1 profile

The Continuity Exercise Stopped in the First Half Hour

#sergueyshinder #itoperations #businesscontinuity #itsm
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2 min read
A Fifth of Our Support Demand Came From People We Do Not Employ
serguey_shinder_4ab9b87b1 profile

A Fifth of Our Support Demand Came From People We Do Not Employ

#sergueyshinder #itoperations #itsm #servicedesk
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2 min read
Twelve Months of Leave Looked Exactly Like Leaving
serguey_shinder_4ab9b87b1 profile

Twelve Months of Leave Looked Exactly Like Leaving

#sergueyshinder #itoperations #itsm #identity
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2 min read
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