DEV Community

#customerservice

Posts

👋 Sign in for the ability to sort posts by relevant, latest, or top.
How to categorise tickets so the numbers become usable
rickardcollander profile

How to categorise tickets so the numbers become usable

#customerservice #support #ai #saas
Comments
8 min read
AI Chatbot Order Status: Cutting WISMO for Small Shops
chenwengui23 profile

AI Chatbot Order Status: Cutting WISMO for Small Shops

#ecommerce #ai #customerservice #shopify
Comments
6 min read
Routing Before Replying: The Design Step Most Group-Chat Support Setups Skip
dingdangcs profile

Routing Before Replying: The Design Step Most Group-Chat Support Setups Skip

#ecommerce #automation #customersupport #customerservice
Comments
3 min read
How to Write a Help Article That Actually Resolves the Ticket
rickardcollander profile

How to Write a Help Article That Actually Resolves the Ticket

#documentation #writing #ux #customerservice
Comments
8 min read
Chat in customer service: live chat, chatbot or both?
rickardcollander profile

Chat in customer service: live chat, chatbot or both?

#customerservice #saas #chatgpt #webdev
Comments
6 min read
Knowledge base for customer service: why an FAQ falls short
rickardcollander profile

Knowledge base for customer service: why an FAQ falls short

#customerservice #knowledgebase #ai #support
Comments
10 min read
大促夜客服忙不过来？用 VAI助手 把重复咨询交给本地知识库 AI
yichenguaitan profile

大促夜客服忙不过来？用 VAI助手 把重复咨询交给本地知识库 AI

#ai #customerservice #ecommerce #productivity
Comments
1 min read
AI Chatbot Refund Policy: Stop Disputes Before They Start
chenwengui23 profile

AI Chatbot Refund Policy: Stop Disputes Before They Start

#discuss #ai #customerservice #smallbusiness
1
Comments
4 min read
AI to Human Handoff Template: The 5 Fields That End Repeats
chenwengui23 profile

AI to Human Handoff Template: The 5 Fields That End Repeats

#ai #chatbots #customerservice #automation
Comments
5 min read
Our Automatic Approval Limit Taught Customers to Split Every Claim
serguey_shinder_4ab9b87b1 profile

Our Automatic Approval Limit Taught Customers to Split Every Claim

#sergueyshinder #automation #finance #customerservice
Comments 1
2 min read
Where is my order? Cut e-commerce's most common question
rickardcollander profile

Where is my order? Cut e-commerce's most common question

#ecommerce #customerservice #support #saas
Comments
3 min read
Chatbots That Don't Guess: Grounding AI in Customer Service
rickardcollander profile

Chatbots That Don't Guess: Grounding AI in Customer Service

#ai #rag #chatbots #customerservice
Comments
4 min read
People don't hate waiting. They hate not knowing.
octyn profile
OCTYN

People don't hate waiting. They hate not knowing.

#customerservice #smallbusiness #productivity #ux
Comments
3 min read
We deployed a voice AI agent in a week. Proving its ROI took months.
dusky_memom3103 profile

We deployed a voice AI agent in a week. Proving its ROI took months.

#discuss #ai #productivity #customerservice
1
Comments
2 min read
When an AI should stop talking and fetch a human
atomisc profile

When an AI should stop talking and fetch a human

#ai #chatbots #customerservice #sales
Comments 3
4 min read
👋 Sign in for the ability to sort posts by relevant, latest, or top.